Order status Marcaropa

REASON

HOW TO MANAGE

DELAYED ORDER

If you think your order should have arrived, check the delivery time in this box.According to the type of shipment selected when placing the order:



  • Ordinary: 2 days of manufacture + 5/7 of shipment = up to 9 working days.
  • Urgent: 2 days of manufacture + 2 to 3 of shipment = up to 5 business days.
  • Express: 1 to 2 days of manufacture + 1 of shipment = up to 3 business days.


If your order is out of time, send an email through the Contact Form.



  • Name and full delivery details. It is possible that in the order they are not correct.
  • Order number.
  • If it is an express order, indicate your telephone number for the agency.

SPELLING ERROR OR DEFECTIVE

Send an email through Contact Form and tell us:



  • Full name.
  • Order number.
  • Label text.
  • If there is an error in any of the order labels, indicate which of them.
  • Attach a photo of the label to proceed with its repetition.

ORDER BY TRANSFER

If you have made the payment by bank transfer and in 2 days, which is the time it takes to The entry will appear and the transfer validated, you have not received the manufacturing confirmation email, send an email through the form below and tell us:



  • Full name.
  • Order number.
  • Attach proof of payment.
  • approximate date and time when you made the deposit, we will try to verify it.


Sometimes some banks send us an entry email, but they do not provide enough data to be able to validate the order. Or for some reason, the bank teller did not specify the order number in the transfer and we have not identified the payment.

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